Software Development Company
oSyntax designs and delivers web applications and AI systems that cut operating costs — engineered to enterprise standards, on schedule and to specification.
Operations overview
Last 30 days · All locations
Monthly revenue
$128,400
▲ 12.4%
Active users
3,208
▲ 8.1%
Resolved by AI
82%
of support requests
Core expertise
Why AI
Questions answered instantly and accurately — at 2 p.m. or 2 a.m., without growing your team.
Invoices, emails, data entry and paperwork handled automatically — your people do the work that needs people.
Reports and forecasts drawn from your real numbers — see problems while they are still cheap to fix.
Do more with the team you have — clients typically see the investment pay for itself within months.
Services
Every engagement is scoped against a business number — hours saved, revenue recovered, risk retired — and priced fixed after discovery. AI is where clients see it fastest.
Businesses have stopped asking whether AI works — 88% already use it somewhere. The real question is who can build it properly: three-quarters of enterprise AI solutions are now bought from external partners rather than built in-house, and partnered builds succeed twice as often. Building them is what we do — connected safely to your data, measured against a cost baseline agreed up front.
The AI services businesses request most
Assistants trained on your products and policies that resolve routine enquiries end-to-end, around the clock — your team keeps the complex cases.
Agents that execute multi-step processes across your systems — orders, claims, service desk — with human control where it matters.
Instant, sourced answers from your documents, wikis and systems — instead of an afternoon of hunting through folders and inboxes.
Invoices, contracts and forms extracted, validated and filed automatically — manual document work becomes an auditable pipeline.
Natural-sounding agents that answer your phones, book appointments and qualify callers 24/7 — no hold music, no missed calls.
Lead qualification, content generation and CRM automation — the functions where AI most consistently converts into revenue.
Not sure where to start? An AI Readiness Assessment maps your highest-ROI workflow before you commit — most failed AI projects fail on readiness, not technology.
Book an assessmentEngineering services
Customer portals, dashboards and internal systems that replace the spreadsheets and manual handoffs your team has outgrown — built to scale as you do.
The system nobody dares touch — rebuilt in parallel with live operations, verified on real data, and retired without a minute of downtime.
Corporate sites and e-commerce engineered to load instantly, rank in search and turn visitors into enquiries — sales channels, not brochures.
iOS and Android from one codebase, sharing logic with your web platform — a full mobile presence without doubling the budget.
Deployments your customers never notice, infrastructure that scales on demand — and cloud bills that stay explainable, month after month.
SLA-backed monitoring, updates and improvement after launch — your software stays fast, secure and current for years, not quarters.
AI Solutions
We identify the workflows where your business loses the most hours, then automate them — AI systems and web applications connected safely to your own data, measured by the money they save.
Representative results, drawn from published outcomes for comparable deployments. We quantify the expected saving for your case during discovery.
Representative engagement
Every engagement starts with a cost baseline and ends with a measured result. The scenario below shows that method at work — figures drawn from published industry outcomes.
A software company with 40,000 users was drowning in routine tickets — password resets, billing questions, configuration help. Median first response had slipped to four hours, and support headcount was set to grow with every new customer cohort.
What we builtAn AI assistant grounded in the product documentation and each customer's account data. It resolves routine requests completely — not canned replies, actual resolutions — and hands complex cases to the team with full context attached. Every answer is grounded in the company's own content, and performance was measured against the baseline from day one.
How we measureSupport cost per ticket and resolution share, tracked from launch against the pre-launch baseline — the same measurement discipline every engagement gets.
A retrieval-augmented assistant over the firm's precedent library — every answer cited, every source one click away.
Incoming claims classified, extracted and routed automatically — staff review a pre-filled case instead of typing one.
Scenario figures draw on published industry results for comparable deployments — not client data. Your numbers are established during discovery.
Process
Fixed scope, weekly demos and full visibility — from the first workshop to years after launch.
We analyse your goals, users and existing systems, then define scope together. You receive a detailed plan with a fixed price — within days, not months.
Interactive prototypes you can review and test with real users, approved by you before development begins. No surprises later.
Short iterations with a demo every week and a staging environment you can access at any time. Tested, reviewed, documented code.
A managed, zero-downtime launch with monitoring in place from day one — followed by SLA-backed maintenance and continuous improvement.
Contact
Tell us what you need — you will receive a detailed proposal and estimate within 48 hours.
Or email us directly: hello@osyntax.com · NDA on request · Response within one business day