Customer Support Automation
Assistants that use your product information and policies to answer routine enquiries, with a handoff to your team for complex requests.
Why AI
Give customers an assistant that searches your approved information and passes requests to your team when needed.
Connect document intake and data entry to your existing tools, with review steps for your team.
Bring data from your business systems into dashboards and reports your team can use.
Move information between your website, CRM and internal applications through API integrations.
Services
Connect language models to the documents and tools your team uses. Define the task and review requirements before choosing an integration.
Assistants that use your product information and policies to answer routine enquiries, with a handoff to your team for complex requests.
Connect AI to tasks across your systems, with permissions and approval steps for actions that need human review.
Search your documents and internal knowledge, with source references that help staff check the answers.
Extract fields from invoices and forms, validate the results and send exceptions to staff for review.
Voice agents that collect caller details and answer routine questions, with booking integrations and transfer options.
Capture enquiry details and prepare content drafts, with CRM updates and review steps for your team.
Not sure where to start? An AI Readiness Assessment reviews your workflow and data to choose between document search, model fine tuning and custom machine learning.
Book an assessmentProject examples
These examples show what a project can include. We agree on the integrations and acceptance criteria during discovery.
Customers need help finding product information and explaining account issues. Staff need the relevant details before they can respond.
Project scopeConnect an assistant to approved documentation and permitted account information. It can answer routine questions and collect details, then hand requests to staff with conversation context attached.
How we testReview answers against your documentation. Check access permissions and confirm that staff receive the information they need when a request is handed over.
Search a firm's approved document library and surface relevant passages for a lawyer to review.
Extract information from incoming documents and suggest a claim category for staff to review.
Your project
Tell us about the workflow and the systems involved. We will define a practical scope with clear deliverables and acceptance criteria.